Information

Have a question you can’t find the answer to? We’ve got you covered with festival information and answers to frequently asked questions.

Festival Information

  1. Festival Dates, Hours & Location
  2. Box Office Location & Hours
  3. Festival Map
  4. Allowed & Prohibited Items
  5. Bag Policy
  6. Chair Policy
  7. Are Firearms Allowed?
  8. Lockers & Mobile Charging
  9. Children at Shaky Boots
  10. Security & Entry
  11. Safety & Medical
  12. Contact The Festival
  1. Festival Dates, Hours & Location

    The 2020 Shaky Boots Festival will be held Friday & Saturday, May 8-9 at Central Park in Atlanta, GA. Festival hours are:

    • Friday, May 8: 12:30pm-11pm
    • Saturday, May 9: 12:30pm-11pm
  2. Box Office Location & Hours

    Stay tuned for 2020 Box Office info.

  3. Festival Map

    Stay tuned for the full 2020 festival map. You can view our premium map below, showing GA+, VIP and Platinum areas.

  4. Allowed & Prohibited Items

    Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

    The following items are ALLOWED:

    • Bags will be restricted to small purses and draw string bags and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm).
      • Backpacks and bags with multiple pockets are prohibited.
      • Camelback’s & Hydration Packs are allowed, but must be empty upon entry and will be searched.
    • Baby Strollers
    • Binoculars
    • Blankets, Sheets, Towels
    • Cameras – only nonprofessional photos and video cameras will be allowed, and must be without equipment attachments such as selfie sticks, tripods, and monopods
    • Empty reusable water bottles and hydration packs
    • Please review our Chair Policy to see what types of chairs are prohibited

    The following items are PROHIBITED:

    • Bags will be restricted to small purses and draw string bags and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm).
      • Backpacks and bags with multiple pockets are prohibited.
      • Camelback’s & Hydration Packs are allowed, but must be empty upon entry and will be searched.
    • Aerosol containers, including sunscreen and personal beauty products
    • Coolers of any kind. (Exceptions may be made for medical use)
    • Framed backpacks, multiple pocketback packs and any pack that is not aligned with the allowed backpacks above.
    • Any and all professional audio recording equipment
    • Professional cameras and professional recording (photo, video, audio) equipment (NO large professional detachable zoom lenses, stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment.
    • Any and all professional video equipment. No video recording will be allowed
    • Drones or any other remote flying device
    • Hammocks
    • Glass and Metal containers of any kind
    • Illegal and Illicit substances of any kind
    • Outside food or beverage (including alcohol) of any kind
    • Umbrellas
    • Pets (except service animals)
    • Selfie sticks
    • Skateboards, scooters, bicycles, wagons, carts or any personal motorized vehicles
    • Tents, canopies, or shade structures of any kind
    • Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc.
    • Weapons or explosives of any kind
    • Fireworks
    • Large chains or spiked jewelry
    • Bicycles inside festival grounds (free parking is available near festival entrance)
    • Carts of any kind (including Red Wagons)
    • Please review our Chair Policy to see what types of chairs are prohibited

    *SUBJECT TO CHANGE

  5. Bag Policy

    Bags will be restricted to small purses and draw string bags and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm). Backpacks and bags with multiple pockets are prohibited. Camelback’s & Hydration Packs are allowed, but must be empty upon entry and will be searched.

  6. Chair Policy

    The following chairs are allowed:

    The following chairs are prohibited:

  7. Are Firearms Allowed?

    No, firearms are not allowed at this event.

  8. Lockers & Mobile Charging

    Need a safe place to store your things or charge your phone during the festival? We offer 2-Day and 1-Day rental lockers so you can free up your hands and avoid losing any personal items during the show. Each locker also comes equipped with a portable charger and cable for on-the-go cell phone charging! Click here to reserve your locker in advance and secure the best available pricing.

  9. Children at Shaky Boots

    Shaky Boots is an all ages event. Children 8 and under get in free with a ticketed adult. Limit 2 kids per ticketed adult.

    Take advantage of our free Tag-a-Kid service. Stop by the Guest Services Tent near the North entrance, where parents can register their kids with the festival with a specialty wristband. In the event a child is separated from their parent, we have a reliable and fast way to reunite them.

  10. Security & Entry

    Every attendee (including media) will be searched prior to entry. By purchasing a ticket, you agree to submit to a thorough, TSA-style search, including emptying your pockets and bags, a full pat-down, having all of your items examined, and possibly removing your shoes. Police officers work both inside and outside our events. All narcotics laws are strictly enforced. We reserve the right to refuse entry to anyone.

    All ticketholders are allowed to enter and exit the festival as needed up to 3 times per day. You must be scanned upon exit at the gate in order to re-enter that same day.

  11. Safety & Medical

    We make every effort to create a safe and secure environment on the Festival grounds. On-site security and emergency medical staff will be available on site. If you need any assistance, go to the medical tent, or look for a police officer or Festival staff member.

    Visit our Safety page for more information.

  12. Contact The Festival

    General information and questions:

    Inquiries regarding purchased tickets and wristbands:

    Inquiries regarding our Accessibility program:

    Become a Shaky Boots Festival Sponsor

    Press & Editorials Inquiries

    Marketing & Media Partnerships

    Shaky Boots Festival and Front Gate Tickets are ready before, after, and during the festival to answer any of questions or concerns you might have. Please have patience- we receive a large number of emails each day and will answer questions in the order in which they are received.

Getting To The Fest

  1. Festival Location
  2. Booking Hotels
  3. Public Transportation
  4. Parking
  5. Bicycles
  1. Festival Location

    Central Park – 311 North Ave NE, Atlanta, GA. DO NOT GO TO 400 MERRITTS AVE.

  2. Booking Hotels

    Get the best rates in town, book your hotel here.

  3. Public Transportation

    We encourage fest-goers to use public transit! Getting to the festival is easy when using MARTA.

  4. Parking

    There is no on-site parking at the festival. Find general area parking information here.

  5. Bicycles

    Shaky Boots offers ample bike parking just north of the North entrance off North Ave, across from the Box Office. Remember to roll with your lock to keep your bike secure while you’re at the show.

Before Buying Tickets

  1. Legal Information
  2. Do I Pay Full Price For My Child?
  3. Ticket Protection
  4. Buying From Third-Party Sellers
  5. Ticket Types Available
  1. Legal Information

    Shaky Boots Music Festival is a rain or shine event.

    Ticket is for Shaky Boots Music Festival, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

    “Management” means C3 Presents, LLC, and its affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket for a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Ticket user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

  2. Do I Pay Full Price For My Child?

    Children 8 years-old and younger will be admitted free of charge with a ticket-holding adult. Limit 2 children per ticketed adult.

  3. Ticket Protection

    We offer 100% Ticket Protection in the event that you cannot attend the festival for a valid, documented reason. The cost is 6% of the ticket price and can be added to your order during the purchase process. For additional information on ticket protection, please contact Front Gate Tickets or call (888) 512-SHOW.

  4. Buying From Third-Party Sellers

    If you want 100% confidence in your ticket purchase, you should only purchase your tickets on our Tickets page, frontgatetickets.com, Ticketmaster Verified Exchange, or one of our authorized ticketing partners: Fevo or Verve. In the event of a festival cancellation, your tickets may only be refunded when purchased through these avenues. Tickets from other websites or resellers cannot be verified by the festival.

    Often times people will sell their wristbands to others if they cannot attend a certain day. Unfortunately, removing a wristband automatically voids it. Festival Security will check every wristband to assure it has not been removed.

  5. Ticket Types Available

    Learn more about each ticket type on our Tickets page. Ticket types include:

    • 2-Day & 1-Day General Admission Tickets
    • 2-Day & 1-Day GA+ Tickets
    • 2-Day & 1-Day VIP Tickets
    • 2-Day & 1-Day Platinum Tickets

After Buying Tickets

  1. Official Festival Ticket Exchange
  2. Wristband Shipment Info
  3. How Do I Upgrade to a GA+, VIP or Platinum Ticket?
  4. Wristband Activation
  5. Questions About An Order Already Placed
  1. Official Festival Ticket Exchange

    Fans now have the ability to purchase through an official, verified ticket exchange. If you purchased a ticket and can no longer attend the festival, you can also use the exchange to resell your tickets. Click here to learn more about the Ticketmaster Verified Exchange.

  2. Wristband Shipment Info

    Wristbands will ship 2-4 weeks prior to the festival.

    If you have not received your wristband(s) 72 hours prior the start of the festival, please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469).

  3. How Do I Upgrade to a GA+, VIP or Platinum Ticket?

    To upgrade your ticket please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469) with your order number.

  4. Wristband Activation

    Fans need to activate their wristbands before heading to the park to ensure a smooth process entering the gates. Wristband activation guarantees the wristband is associated with the person wearing it. You can associate an emergency contact to your credential, as well as help expedite any issues you might have once at the fest. To activate, visit https://www.shakybootsfestival.com/wristband/

    Fans can also register for Cashless during the wristband activation process – a secure way to link your wristband to a credit or debit card in order to pay with a tap of the wrist at food vendors, bars, and Festival merchandise tents. To sign up for Cashless, visit https://www.shakybootsfestival.com/wristband/, or activate at the Wristband Registration Tent located just inside of the Entrance.

  5. Questions About An Order Already Placed

    If you’ve already purchased Tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call (888) 512-SHOW.

Cashless

  1. How Does Cashless Work?
  2. What Are The Cashless Benefits?
  3. In Order to Activate My Wristband, Do I Have to Sign Up for Cashless?
  4. I Already Activated My Wristband, But Missed Cashless
  5. Are There Any Additional Fees for Using Cashless?
  6. Is My Credit Card Information Stored on my Wristband?
  7. Is Cashless Secure?
  8. Can I Link the Same Card to Multiple Wristbands?
  9. Can I Link Multiple Credit or Debit Cards to My Wristband?
  10. Will My Wristband Run Out Of Money?
  1. How Does Cashless Work?

    It’s easy! Simply follow these three easy steps:

    • Activate your festival ticket with the unique ID (located on the inside of your wristband) during which time you can link your credit card to your wristband and set a required PIN for security. Now you’re registered for cashless too!
    • Next, order at any bar location and select vendors, and let them know you are paying with your wristband.
    • Then tap your wristband, add a tip amount, enter your PIN, and then you’re done!
  2. What Are The Cashless Benefits?
    • Save time and easy to use!
    • No need to carry cash or a credit card.
    • Accepted at all bars, food vendors, festival merchandise tents, and other vendors displaying the cashless logo.
  3. In Order to Activate My Wristband, Do I Have to Sign Up for Cashless?

    No. While we certainly think cashless the best payment option, you can activate your wristband without enabling the cashless payment option. Activating your wristband ensures a smooth entry process into the festival.

  4. I Already Activated My Wristband, But Missed Cashless

    Don’t stress! Visit the Wristband Activation tent just inside the festival entrance, and our staff can help you add cashless and set your PIN right there!

    For more immediate assistance before the festival, please contact our ticket service provider, Front Gate Tickets, or by calling their friendly support team at 888-512-SHOW Monday – Saturday, 9 a.m. to 9 p.m. CST.

  5. Are There Any Additional Fees for Using Cashless?

    Nope! It is free to sign up and free to use!

  6. Is My Credit Card Information Stored on my Wristband?

    No. We do not store any financial data on the wristband. The PIN you choose during cashless registration will always be required to make a purchase. But your card number and billing details are not stored on the wristband. So don’t worry about someone snagging your info.

  7. Is Cashless Secure?

    Yes! It works in conjunction with your credit card so it carries all the same security features and protection. You will also set a PIN during registration (just like a debit card), so no one else will be able to use your wristband or your cashless account without your PIN.

  8. Can I Link the Same Card to Multiple Wristbands?

    Yes. If you wish to allow your card to be linked to multiple wristbands, you certainly can. Each wristband will require a separate PIN. The PIN must be entered when using the wristband to purchase anything participating in the cashless program at the festival.

  9. Can I Link Multiple Credit or Debit Cards to My Wristband?

    No. You will only be able to link a single credit or debit card to your wristband.

  10. Will My Wristband Run Out Of Money?

    Not unless the card you linked it to does. No funds are stored on the wristband. It’s just linked to your credit or debit card. As long as you can still use your card, you will still be able to use your cashless wristband.

MyFest

  1. What is MyFest?
  2. What Is the Difference Between "E-List" And "MyFest"?
  3. What Happens If I Don't Create A MyFest Account?
  4. How Do I Sign In To MyFest?
  5. What Can I "Add" To MyFest?
  6. Additional Questions About MyFest
  1. What is MyFest?

    Creating a MyFest account today gives you access to the festival all at your fingertips. Once the festival schedule is available, you can prepare the festival by creating a customized schedule based on the artists you want to see, and share with your friends so you can plan beforehand together.

  2. What Is the Difference Between "E-List" And "MyFest"?

    MyFest is how you customize your entire Shaky Boots experience from which artists you want to see, and when you’re going to see them. Anything you add will be added to your customized MyFest on shakyboots.com.

  3. What Happens If I Don't Create A MyFest Account?

    Basically, you can continue to use the entire site, listen to the music player, learn about bands, see when they are playing, participate in contests and all that jazz without ever interacting with MyFest. But you’d be missing out (and who wants to do that?). Signing up for MyFest lets you customize and compare your ideal festival weekend and keeps you up-to-date with what’s happening during the weekend. Signing up for MyFest does not sign you up for our e-mail list.

    And no, signing up for MyFest doesn’t mean we’ll bug you with unwanted updates. You’re in control and you can customize as much as you want to.

  4. How Do I Sign In To MyFest?

    You can access MyFest by clicking on the horizontal bar at the top of the page. Simply click on the “MyFest” button. For first time users, you’ll be instructed to create an account.

    The MyFest bar lives on every page and will keep you signed in once you log in. So you can go explore artists and craft your schedule, and always have access to your MyFest from every page.

  5. What Can I "Add" To MyFest?

    Anything that has a “+” or “+ ADD” button. This can include, but not limited to:

    • Bands on the Lineup Page
    • Individual Artist Pages
    • Set Times from the Schedule Page

    Keep an eye out for the “+” or “+ ADD” and make sure to click that button. Once you add something to MyFest, you will see the green bar on the left light up. This means your time has successfully been added to your MyFest so that you can stay updated with special notifications.

    You can always remove something from MyFest as quickly as you can add it. Just look out for the “-“ or “- REMOVE” button.

  6. Additional Questions About MyFest

    Contact us at info@shakyboots.com for any questions not answered here and we’ll help you out! Please be patient – we receive many emails and will answer them in the order received.

Sponsors

  1. How Do I Become A Sponsor?
  1. How Do I Become A Sponsor?

    Interested in contributing to the fan experience at this year’s festival through sponsorship? Please contact Vinson Lee with inquiries.

Be A Part Of The Fest

  1. How Do I Become A Food Vendor At The Festival?
  1. How Do I Become A Food Vendor At The Festival?

    Click here for the 2020 Food Vendor Application.

Media & Press

  1. Press & Editorial Information
  2. Marketing & Media Partnerships
  1. Press & Editorial Information

    The 2020 Press Application is available here.

  2. Marketing & Media Partnerships

    For Marketing and Media Partnership inquiries, contact Tyler Dunson, C3 Presents.